Refund and Return Policy

Thank you for purchasing digital products from Winning With Diabetes & Pre-Diabetes. As our products are digital and delivered instantly, our refund policy is designed to be fair and transparent.

1. Digital Products

Due to the nature of digital products (e-books and online courses), which can be immediately accessed and downloaded, we generally do not offer refunds. Once a digital product has been purchased and accessed, it is considered used, and we cannot accept returns or issue refunds.

2. Exceptions

We understand that exceptional circumstances may occur. We will consider refund requests in the following situations:

  • Technical Issues: If you experience technical difficulties accessing or downloading the digital product, and we are unable to resolve the issue within a reasonable timeframe, we may issue a refund. You must provide detailed information about the technical problem and the steps you have taken to resolve it.
  • Duplicate Purchase: If you accidentally purchase the same digital product twice, we will issue a refund for the duplicate purchase, provided you notify us within 7 days of the purchase date.
  • Product Mismatch: If the product you received does not match the product description on our website, we will work to resolve the issue. If we cannot provide you with the correct product, we will issue a refund.

3. Refund Request Process

To request a refund, please contact us at [Your Contact Email Address] within 14 days of the purchase date. Your email should include the following information:

  • Your full name
  • Your email address
  • Order number
  • The name of the digital product
  • A detailed explanation of the reason for your refund request
  • Any supporting documentation (e.g., screenshots of technical issues)

We will review your request and respond within 7 business days. All refund decisions are made at our sole discretion.

4. Refund Method

If a refund is approved, it will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Course Specifics

For online courses, if you are unsatisfied with the course content, please contact us within the first 14 days of your purchase. We will work with you to address your concerns. If we cannot resolve your concerns, we may offer a partial refund, depending on the amount of the course you have completed.

6. Contact Information

If you have any questions about our refund policy, please contact us at [Your Contact Email Address].